Refund policy
- Your local consumer law takes precedent over any points below
- Cost of return postage covered by the customer - in some cases we can provide and charge for a label
- Postage is not refunded, only the cost of the products - unless consumer law in your location states otherwise
- Items bought on sale, including everything in our Black Friday sale, are final sale. We can’t accept them back for a change of mind. This doesn’t apply if an item is faulty. Our EYE Guarantee still covers you, and we’ll repair, replace or refund a faulty item. Nothing here limits the rights you have under the consumer laws where you live.
- Items must be like new with the tags attached
- Refund/exchange is processed once the items are received and checked
- Exchange items are not set aside
- If 3 or more items are returned, a 10% restock fee is applied
- No restock fees for less than 3 items
- Australia, UK and USA can return to local sites, all other regions must return to Australia